Policy
Returns & Exchanges
Our policy depends on your market. Please choose your region below.
I'm in Vietnam
Vietnam Exchange Policy
7-day exchanges — no refunds
- Exchanges within 7 days of delivery
- Items must have original tags and packaging
- Items must be unworn, unwashed, and unaltered
- Diolo covers exchange shipping — exchanges are free
- Exchange only for size/color — no refunds
I'm international
International Exchange Policy
7-day exchanges — no refunds
- Exchanges within 7 days of delivery
- Items must have original tags and packaging
- Items must be unworn, unwashed, and unaltered
- Exchange only for size/colour — no returns, no refunds
How it Works
01
Look Up Your Order
Enter your order number and email to open the order details — no sign-in needed.
02
Await Approval
Our team will respond within 1-2 business days.
03
Ship It Back
Follow the shipping instructions in the approval email.
04
Receive Replacement / Refund
We ship your replacement or process your refund within 5-7 days of receipt.
